Frequently Asked Questions

Where can I buy or try your products?

Our online store www.waldorandco.com is the only place in the world where you can buy Waldor & Co. products. By cutting out all middlemen we can offer high-quality products, free of compromise, at prices far below those of traditional watch and accessory brands.

How much is shipping?

We offer free shipping.

What's the delivery time?

The delivery time to Norway is 2–5 business days after we receive an order. Any orders we receive before 2:00 PM CET on business days (except public holidays) will be shipped the same day.

Can you ship to my country?

Yes. We deliver worldwide!

Where is my order shipped from?

We ship all our products from our warehouse in Sweden. Any orders we receive before 2:00 PM CET on business days (except public holidays) will be shipped the same day.

How do I cancel an order?

If you would like to cancel an order, please contact our customer service department at info@waldorandco.com as soon as possible. Cancellation requests that we receive and process before an order has been dispatched will be accepted, and the customer will be refunded in full. Unfortunately, once an order has been dispatched from our logistics center it cannot be canceled.

What does "pre-order" mean?

In situations where our most popular items are temporarily out of stock or when the demand for a new release is exceptionally high, we sometimes offer the option to place a pre-order. This involves securing the product by paying for it in advance, ensuring that you will receive it as a priority once it is restocked or when it is officially launched. Products eligible for pre-orders are always indicated with a special badge on our website. The estimated waiting time for a pre-order is stated on the product page and typically ranges from 4 to 8 weeks. If you wish to inquire about the status of an ongoing pre-order, our customer service is always available to assist you.

How can I place a pre-order?

To pre-order an item, you have two convenient options:

  • Online: Simply visit our website, add the desired item to your cart, and proceed to complete your purchase. Our user-friendly interface will guide you through the process seamlessly.
  • Contact Us: If you prefer a more personalized experience, feel free to get in touch with our customer service team. We will be happy to assist you in placing your pre-order.

Cancellation and Refunds: You can cancel your pre-order at any time before the item has been shipped from our warehouse, and you’ll receive a full refund. Just reach out to our customer service team to initiate the cancellation process.

Returns After Shipping: If the item has already left our warehouse and been shipped to you, don’t worry! You can still return it for a refund by using our convenient return portal, which you can access here.

When do we offer pre-orders?

Our pre-order opportunities vary based on several factors, including stock levels and product demand. We recommend pay attention when placing an order for special occasions or gifts because our standard delivery time (2-5 working days) does not apply to pre-order products. Please note that the availability of pre-order options may change over time, so keep an eye on our website for the latest information.

How do I return a Waldor & Co. product?

You may return any unused Waldor & Co. products in their original packaging for a full refund within 30 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the return and have to send it back.

Register your return by clicking here.

In case of problems or questions, please contact us directly via email, chat or phone.

When will I receive my refund for my returned purchase?

You may return your purchase within 30 days of receiving it. Used items and watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. 

Our return process is 5 working days counting from when we have received your return. As soon as the warehouse has registered and accepted your return, the refund will be issued to the same account that was used when you made your purchase. Please note that it may take 1-3 banking days until your money is back on your account.

How do I exchange my Waldor & Co. product?

Exchanges are free of charge. You may exchange any unused Waldor & Co. products in their original packaging within 30 days after you receive your order. To exchange a product, please register your exchange at our return portal and we’ll send you a prepaid return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

Register your exchange by clicking here.

In case of problems or questions, please contact us directly via email, chat or phone.

What should I do if a Waldor & Co. product is sold out?

If a product is sold out, please contact our customer service department at info@waldorandco.com. One of our customer service representatives will let you know when you can expect the product to be re-stocked. Our customer service representatives can also help you to pre-order a product.

What makes Waldor & Co. stand out from other watch and accessory brands?

Waldor & Co. is a Swedish label specialized in crafting contemporary watches and jewelry that stand the test of time. We're renowned for fusing Scandinavian minimalism and Southern Europe charm into our designs. Read our full story here.

Product-related questions

What type of movement does each Waldor & Co. watch contains?

Eternal 22 Bellagio: Seiko VJ21

Eternal 22 Varenna: Seiko VJ21

Venia 24 Villefranche: Seiko VJ21

Delight 32 Chelsea: Seiko VJ22

Imperial 32 Positano: Seiko VJ21

Imperial 36 Roma: Seiko VJ42

Original 36/40 Original: Ronda 762 quartzerk

Epoch 36 Formentera: Seiko VD54

Conceptual 37 Antibes: Miyota GL20

Conceptual 37 Cap Ferrat: Miyota GL22

Chrono 39 Sardinia: Seiko VK64 Hybrid 

Chrono 39 Porto Cervo: Seiko VD32 Hybrid

Avant 39 Eze: Seiko VD32

Continual 39 Amalfi: Automatic, Miyota 9093

Inceptive 40 Azorez: Seiko VD54 Hybrid

Novel 40 Cap d'Ail: Ronda 715

Chrono 42 Capri: Seiko VD54 Hybrid

Chrono 44 Sardinia: Seiko VK64 Hybrid

Chrono 44 Como: Seiko VD34

How do I adjust the size of my watch?

Mesh strap: You can read about it in the enclosed manual or watch the instruction video here. You don’t need a special tool, it works just fine with something sharp like a knife, scissors or a screwdriver.

Link strap: You have received instructions on how to adjust the size in the enclosed manual. You will locate extra links and tool in the watch box.

How do I close the clasp on my watch?

Our clasps are designed to be extra secure with a double closing. Please watch the instruction video here on how to close the clasp.

How do I set the time & date on my watch?

Applies to Delight, Conceptual, Original, Imperial, Eternal:

You use the same crown to adjust both the time and the date on your Waldor & Co watch.

To set the date, unscrew and pull the crown out one step and turn it to the left (counter clockwise). To set the time, pull the crown out two steps and turn it to the right (clockwise)

Properly press the crown back into place to start the watch. If the crown is not properly pushed into place, the watch won't start.

Applies to Chrono, Epoch, Inceptive, Avant: 

To set the time, pull the middle crown out two steps and turn it to the right (clockwise), then properly press the crown back into place to start the watch. If the crown is not properly pushed into place, the watch won't start.

Press the top button to start the chronograph, the second hand will then start ticking. Press the top button again to stop the chronograph. It will then stop and indicate the elapsed time. Press the top button again to proceed the chronograph. Press the bottom button to reset the chronograph. The second hand will be reset to starting position “0”.

Please note that the chronograph can only measure up to 60 minutes. 

Is my Waldor & Co. watch water resistant

Yes. Watches with a 5 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water. Do not wear a watch with a 5 ATM water resistance while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.

Watches with a 10 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water, bathing and snorkeling. Do not wear a watch with a 10 ATM water resistance while scuba diving.

Products that are made with real leather, including our leather straps, should not be exposed to water.

Does Waldor & Co. products contain nickel?

According to EU regulations, all Waldor & Co products are 100% nickel-free. All our products are made of polished 316L stainless steel.

Customers that have nickel allergies will not experience a problem with our products.

Are Waldor & Co. watch straps made out of real leather?

Yes. All our watch straps are made out of genuin leather.

How do I clean a product from Waldor & Co.?

Dial: The dial of the watch is made from scratch- and shock-resistant sapphire crystal. It's easily cleaned with a dry, soft lint-free cloth.

Straps: All of our watch straps are either leather or stainless steel straps. You clean the straps by simply applying soap water with a toothbrush and dry using a soft cloth. 

General: Don’t use harsh chemicals when cleaning the watch. Avoid direct contact with solvents, detergents, perfumes, cosmetics, etc. Such products may damage the watch.