Beautiful watch! Although I received a defected one.
Not sure, waiting for new one to arrive. I will say this! Customer service top notch!!
I received an email from Alva shortly after the watch arrived following up on my purchase, stating she was available if need be. I was impressed and thought what a nice touch, I never received an email like this before!
Well, the watch arrived but it would not operate. I dug up the email, reached out, and got an immediate response, a very nice, caring, concerned response. Alva asked a few questions trying to troubleshoot. In the end it was decided it was a defected product. A new one is on it's way.
In a world where customer service and lack of concern have been kicked to the curb, this company kicked it out of the ballpark with their customer service from the initial courtesy email to follow up on my purchase to the resolution. Outstanding! People don't care what you know or how good your product may be, until they know you care & how you made them feel. They made me feel like a VIP customer! They truly do not settle for good enough, they make it right! Thank you and I can't wait to get the watch, it is beautiful, slim, not to bulky. Exactly what I was looking for!
| Quality |
Rated 5 out of 5
|
|---|---|
| Design |
Rated 5 out of 5
|
| Overall Experience |
Rated 5 out of 5
|
